Refund Policy

This Refund Policy explains how VePay handles refunds for failed or disputed transactions processed through our platform.

If an amount is debited but the service (such as a bill payment or booking) is not completed, the amount is automatically reversed to the source within the standard settlement window, typically 3–7 working days, depending on the banking partner.

To raise a dispute, contact our support team at support@vepay.in with the transaction reference and details. We will investigate and respond within 7 working days.

Successfully completed services — where the biller or travel partner has confirmed and fulfilled the transaction — are generally non-refundable and are governed by the respective partner's policies.

Approved refunds are credited to the original payment method used for the transaction. We do not process cash refunds.

For any refund-related queries, email support@vepay.in or call +91 98765 43210.